Question I don't remember my password. Help!
AnswerDon’t worry. Here’s what you need to do:

  • Click Login/My Account on the top right of the site page to access the login window.
  • Click the Forgot your password link available.
  • Enter your E-mail ID in the displayed field.
  • We will send you a link in your e-mail.
  • You can reset your password instantly by clicking the link.

Question Is it important for me to sign up before I buy anything?
AnswerYes! It is always better to Login to do any purchase. If you are not logged in; in the checkout page, you will be asked to log in.
Question Are there any perks of signing up on Myhomecart?
AnswerYes. There are definitely a few advantages of signing up:

  • You will have quicker and smoother transactions
  • Your past shipping addresses will be saved so that you don’t have to enter them all over again in your next visit.
  • You can track the history of every order with their details in your account.

Thinking signing up is complicated? All you need to be ready with is your e-mail ID! You can also sign up using your Facebook and Google Account.

Question I don't want to receive any E-mails from you anymore. What should I do?
AnswerYou can unsubscribe from our emails by clicking the ‘Unsubscribe’ link at the bottom of the email you have received from us.
Question I am concerned about the privacy of my personal information I have with Myhomecart.
AnswerWe understand that you value your privacy, and we respect it. We are committed to maintaining complete confidentiality and privacy of the data that you share with us. You may go through our privacy policy!
Question I am unable to login to My Account!
AnswerPlease try the following:

  • Ensure that the email and password combination is correct
  • You can try resetting the password
  • Ensure you had created account at MyHomeCart.com (as it is possible to order at MyHomeCart.com, without creating a login id)
  • You can search for ‘MyHomeCart’ in your email inboxes if you are unsure about the email id

If none of this works, Contact Us and we will be happy to help you!

Question How do I place an Order?
Answer

  • Choose the Product of Your Choice!
  • Please check the Product Description/Product Specifications/fit of the product-Refer to size guide as applicable-Warranty-SKU Code. More accurate, detailed information about your items will be communicated via SMS/Email once you have placed an order.
  • Click the ‘ADD TO CART’ on the product or deal you like.
  • Automatic Right-Side Slider Will come out, if not click to the Cart.
  • Click to ‘Buy Now’.
  • Click the Proceed to Payment button.
  • Create an Account by registering or you can also proceed by entering your E-mail ID Note: if you register with us you will get the following benefits: – speeds up the ordering process -allows us to keep you informed about your orders.
  • Carefully enter your Shipping Address.
  • Enter the Discount coupon codes as applicable.
  • Check the final price [COD/Shipping charges]. Select one of the payment options (COD, Prepaid, Net-Banking/Debit or Credit Card) AND YOUR ORDER IS PLACED!
  • You will now receive a confirmation mail and an SMS/E-Mail from our Team.
  • You can check Order history in ‘My Account’ in case you had logged into your account while placing the Order.

Question How are orders placed on MyHomeCart Delivered to me?
AnswerWe have tied up with a number of reputed Courier Partners. The Courier Service Provider for your order is selected based on your location. Our Serviceable Pincodes more than 5000!
Question How will I know if order is placed successfully
AnswerOnce your Order is successfully placed, you will receive a confirmation over email/SMS from MyHomeCart.com This mail will have all the details related to your order. Order details can also be viewed on My Account -> Orders if you have placed the order on your own online.
Question I did not get an invoice with my product bought from MyHomeCart. What should I do?
AnswerAll our products are delivered along with an invoice. In case an invoice is not given to you along with your delivered product, please fill in our Contact Us form with your transaction details and we will look into it immediately.
Question I am interested in a product that is sold out. How can I buy it?
AnswerDon’t be disheartened if a product you like is not available currently. Click the ‘Notify Me’ button/link on the product page. We will let you know the moment your selected product is back in stock.
Question Can I buy more than one product in one go?
AnswerYes, you can! As you click the Buy button on a product page, it gets added to your Shopping Cart. You can add as many products as you want and then pay for the entire order in one go!
Question I haven't received any E-mail/SMS confirmation about the order that I just placed.
AnswerPlease fill in our Contact Us form with your transaction details and we will look into it immediately and get back to you with the confirmation Or Call Us @+91-986512375
Question Can I place a bulk order for an item(s)?
AnswerYes! For more enquiries related to bulk orders please contact us at bulk-cs@myhomecart.com
Question Can I cancel My Order?
AnswerIf you wish to cancel your order, just click on Cancel button against your order in Orders in My Account. As long as your order has not been Dispatched/Shipped we can cancel it and refund your amount. You can also get in touch with Customer Care as soon as possible with your order number.
Question Why was my order canceled by MyHomeCart.com?
AnswerAn order at MyHomeCart can get canceled under following circumstances –

  • Policy Violation by Buyer e.g. duplicate orders placed during a deal
  • Product out of stock with the seller
  • Buyer’s location not serviceable by our courier partners
  • Payment fraud suspicion
  • Incorrect pricing or description of the product
  • Any other reason which prevents us from fulfilling the order

After the order is canceled by us, it takes up to 7 to 10 business days for the refund to show up in your account.

Question Do your products come with guarantee/warranty details?
AnswerMyHomeCart guarantees 100% customer satisfaction, security, quality, support and value for money. All products sold on MyHomeCart.com are original and covered under fixed period manufacturer or seller warranty/guarantee, wherever applicable. Please read the product page carefully for more details.
Question How do I determine the correct size for me?
AnswerYou can view the sizing details for a product by clicking on the size chart link on the product page. This displays the size chart for the product and helps you decide which size fits you best.
Question What can I d if the product is not available in my size?
AnswerIf a product is not available in your size, you can choose to be notified when it comes back in stock. To create a notification, please go to the product details page, choose your size, and provide your email address in the text box below the size display. We’ll send you an email as soon as the item is back in stock.
Question Why has my order not shipped yet?
AnswerMost orders get shipped within 1-2 days of confirmation. If your order was placed recently, please allow us time to procure and dispatch. If your order is not shipped within 3 days of confirmation, we inform you via email/SMS about the delay.
Question Why have I not received my product yet?
AnswerDue to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-Mail informing you about the delay along with the new expected delivery date. Visit ‘My Tracking’ to get real-time status of your order
Question How can I check the status of my order?
AnswerYou can check the status of your order anytime by visiting the Orders page in your Account. You can also track the status of your order at our courier partner’s website with the tracking number provided. It may take up to 24 hours for the order status to be updated on our courier partner’s website.
Question What is the difference between shipping and delivery?
AnswerShipping refers to packing and dispatching of your order. You will find a Shipping timeline on the products displayed on our site (E.g. Dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 3-4 days depending on the address specified for the order.
Question What should I do if I find my package opened or tampered with upon delivery?
AnswerPlease don’t accept an open or tampered package. Report this concern by clicking on Cancel option in Orders page in My Account. We will look at it immediately and get back to you.
Question How are orders placed on MyHomeCart delivered to me?
AnswerWe have tied up with a number of reputed courier partners. The courier service provider for your order is selected based on your location.
Question Does MyHomeCart deliver products outside India?
AnswerNo! At this point, MyHomeCart delivers products only within India.
Question How are orders placed on MyHomeCart delviered to me?
AnswerWe have tied up with a number of reputed courier partners. The courier service provider for your order is selected based on your location.
Question Is gift wrap available?
AnswerGift-wrap facility is available for selected products. To avail, this facility tick marks the ‘Gift Wrap’ checkbox in the Payment Options.
Question My transaction failed but the money was debited from My Account? What do I do?
Answer

  • If your account has been debited after a transaction failure, it is normally credited back to your bank account within 7-10 business days. If you do not receive the money back, you can raise an online request in the contact form below or by clicking here and we will look into it immediately.Contact US

Question I don't have a credit/Debit Card? can I still make a purchase at MyHomeCart?
Answer

  • Yes! You can try any one of the following Modes of Payment: Yes! You can try any one of the following Modes of Payment:
    • Internet Banking – You may use your internet-enabled Bank Account to make the purchase online.
    • Cash on Delivery – You may choose to pay money for the actual delivery of your product(s) at your place.

Question I use my Debit Card for availing EMI option on my purchase?
Answer

  • The EMI option is not available on Debit Cards. Also, it is only available for Credit Cards of selected Banks.

Question How can I pay for my order on MyHomeCart.com?
Answer

  • You can use any one of the following payment options:You can use any one of the following payment options:
    • Credit Card (All MasterCard & Visa Credit Cards)
    • Major Bank’s EMI options
    • Debit Card (All leading bank Debit Cards)
    • Net-Banking (For all Leading Banks )
    • Multiple Wallets
    • Bank’s IMPS
    • American Express/Amex EMI, JCB & Diners Club
    • Cash on Delivery* (Available on select products and pin codes)

Question Are there any hidden costs when I make a purchase?
Answer

  • There are absolutely no hidden costs. We will never hide any cost from you. The Price and Charges mentioned in your order summary are FINAL.

Question I am not comfortable using Credit / Debit Card for online purchase. What can I do?
Answer

  • If you are not comfortable using a Pre-Paid Payment mode, you can opt for Cash on Delivery (COD)*. By selecting this payment option, you are required to pay money on the actual delivery of your product(s).

Question What is COD(Cash On Delivery)?
Answer

  • Cash on Delivery (COD) allows you to pay for your order with cash at the Time of Delivery. To place an order and pay for it using Cash on Delivery (COD), please select the ‘Cash On Delivery’ option on the payment page. COD charge may be applicable on certain products. You will be able to see on the payment page about the extra charge you will have to pay in case of COD orders.

Question What is the process for Cash on Delivery(COD) purchase?
Answer

  • When you make a purchase using the COD option, your product will be booked. You may receive a call from us to confirm your Order before it gets dispatched. If you are unreachable or unable to attend the call, please Contact Us if you are still interested in receiving the product. MyHomeCart offers Cash on Delivery option for most of the orders below ₹5000 for most Delivery Addresses.

Question Why can't I see the COd option on my Payment Page?
Answer

  • If you do not see a COD option on your payment page, this may be due to one of the following reasons:If you do not see a COD option on your payment page, this may be due to one of the following reasons:
    • Your order value may be over ₹ 5000.00.
    • Our courier partners may not support COD option to your Delivery Address.
    • The product you have chosen may not be available under COD option.

    Please refer to our Terms and Conditions!

Question I see debit transactions in my Bank Statement from MyHomeCart.com but I have not not created an Account in Myhomecart.com?
Answer

  • If you see any charges on your Credit/Debit Card for purchases made on MyHomeCart, but you have never created an Account or Signed Up, please check with your Family Members or Business Colleagues authorized to make purchases on your behalf. If you’re still unable to recognize the charge, please report the unauthorized purchase within 7  days of the transaction so that we can look into it.

Question What if I choose to have the replacement and the product is sold out on MyHomeCart.com?
Answer

  • Replacements are made basis availability of the product on the website. If the product is not available on the website, we’ll initiate refund after your confirmation.

Question What do I do if product received is different from the description on MyHomeCart.com?
Answer

  • If you receive a product that is different from the description on MyHomeCart.com, we request you to report your concern through our Contact Us form within 7 days of receipt of your order. You will then be requested to share images of the product. Once approved, we’ll arrange reverse pickup for the product within 4-5 Working Days of receipt of your complaint. You can choose to have Refund/Replacement of the Product.

Question Is there any item not eligible for Return/Replacement?
Answer

  • All items which can be resold are always eligible for return. The following items are not eligible for Return/Replacement:
    • Items that have been worn/washed/soiled.
    • Innerwear, lingerie cannot be returned on account of hygiene.
    • Products which were sold as combos/sets, are not eligible for Return/Replacement as individual items.
    • Face washes,creams, shampoos cannot be returned on account of hygiene.
    • Seal open branded electronic items cannot be returned in case of not being happy with the product as they can’t be resold.
    • In case, of branded electronic items, brands’ return, repair, and replacement policy will apply.
    • Handicrafts Products are not eligible for Return
    • All final discretion lies on MyHomeCart.

Question Do I need t pay the courier company to send my Product Back? Will I get the money back?
Answer

  • If we arrange the pick up of your product, you don’t need to pay anything.In case we are unable to arrange a Reverse Pickup for you, we’ll inform you and request you to return the product via any other courier. We will refund the amount the full courier amount up to ₹100.00!

Question Why was my order cancelled?
Answer

  • Your order may have been canceled because of any of the following reasons:
    • Non-availability of the Product(s)
    • Inaccuracies or Errors in Pricing Information
    • Problems identified by our Fraud Detection Department

    We may put additional checks and verifications or seek more information before accepting any order. We will contact you if all or a part of your order is canceled or if additional information is required to accept your Order.

Question What is MyHomeCart.com's Return Policy?
AnswerAt MyHomeCart.com, we believe that customer satisfaction is the key and we strive our best to give you a great experience each time you shop with us.Our Return and Exchange Policy offers you the option to return or exchange items purchased on MyHomeCart within 7 days of receipt. In the case of returns, we will Credit the Amount you paid for the products as Cashback into your MyHomeCart Cashback Account. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, an exchange is subject to availability of the item in stock. You can return a product to us if:

Faulty/Defective Product.

Physically Damaged Product.

The Product is different from description on the Website.

Wrong Size, Wrong Color, Wrong Quantity Received.

The following EXCEPTIONS and RULES apply to this Policy:

  • Certain innerwear, cosmetics, socks, deodorants, perfumes, fashion accessories, hair accessories etc, cannot be Exchanged, Returned or Replaced. The list of such items includes:

Innerwear and Lingerie.

Anklets, Bangles, Earrings, Bracelets, Brooches, Earrings, Pendants, Necklaces, Rings and other Jewellery.

Fragrances & Beauty Products.

Swimsuits, Socks, Wristbands, Mittens.

Books and Stationaries.

All made to order and customized items.

  • All items to be Returned or Exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box as well and returned), and should not be broken or tampered with.
  • In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled.
  • Only size exchanges are allowed. Items can be Exchanged for a Similar Size or a Different Size. The Delivery Charges for the same will be carried by you.
  • If you choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
  • Once your return is received by us, you will be reimbursed ₹100.00 towards shipping costs per Order/Parcel, if self-shipped. This is subject to your return having met the requirements of this Policy.

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